FAQs

We know you may have questions,

and we're here to help.

How do I get my Gift Card?


Givingli Gift Cards are 100% digital. To access your gifts follow the steps below: iPhone Users: (1) Download the Givingli app in the Apple App Store. (2) Create your account and verify using the mobile number at which you received your gift. (3) Access your gift card in your Profile > ALL GIFTS. Android or Other Device Users: (1) Open the link that was sent to you via SMS by the sender. You can find the link in your text messages with the person who sent you the gift. (2) Dnter your email address in the mobile web version of your Givingli (3) After entering your email, you will received the Gift Card information to the email you entered. If you don't receive an email, please check your spam/junk folder. Note: Due to our high volume traffic with our gift partners, there may be processing times of up to 24 hours.




Where are my drafts saved?


Your drafts are saved after every edit you make. Whether you had to step away or you accidentally closed your app, we've got you covered. Simply go to your Profile > Menu > Drafts to find your most recent drafts.




Why can't I create an account?


There's a few things to keep in mind when creating your account to make sure that it goes smoothly. Check these potential issues if you're having trouble creating your account:

  1. Use the "Forgot Password" button to enter your phone number to see if you've already registered.
  2. Make sure you use a real cell phone number, not a VOIP or disposable phone, so we can verify your identity to keep our community safe.
  3. Try a different method of creating an account, for example if you tried with Google, try using Facebook or Phone Number creation methods.




Why do you ask for my phone number?


To keep our community safe and secure, we ask that you verify your mobile phone number by receiving and entering a code we send you. This is required to send and receive gifts because we want to make sure that we deliver your gifts to the right person. We'll never use or sell your number, ever.




What are Star Credits?


Star credits are our form of virtual currency. We work with independent artists to create each of our unique greeting cards and each one is attached a different value of Stars. You can check your Star balance or purchase Stars from your account in your Profile > Menu > Stars





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